Frequently asked questions
About MORAEL
Are all the works sold at MORAEL digital content?
All of the works handled by MORAEL are DC3 content , a new form of digital content.
For DC3 content, please click here .
Is it possible to get DC3 content without creating a MORAEL account?
You cannot obtain DC3 content without creating a MORAEL account.
I forgot my account password.
Please set your password again from the "Forgot your password?" section on the login screen.
I haven't received an order completion email after placing my order.
If you are unable to receive the order completion email, the following may be the cause.
・Your email address may be set as spam or blocked. ・Your email address may have been entered incorrectly when placing an order or registering as a member.
First, please check your spam folder to see if you have received the order completion email.
In addition, please set up your domain reception so that you can receive emails from the following sender addresses.
Domains: @t.shopifyemail.com and @and-dc3.com
If the email address you entered when ordering or registering as a member is incorrect,
Please contact us by filling in the inquiry form with your correct email address.
Contact us here .
About listing (for creators)
Is it okay to submit derivative works on MORAEL?
Works submitted to MORAEL must be original works.
The data size of the work exceeds 250MB, and I cannot upload the data through the submission application form.
Please contact us using the inquiry form and explain that you are unable to upload the data because the data size exceeds 250MB.
A member of our staff will contact you shortly.
About DC3 Content
Where can I see the DC3 content I've acquired?
After logging in to your MORAEL account, you can check the DC3 content you have acquired on MORAEL from [My Content]. Click (tap) on the DC3 content you want to play, and the player will automatically start and the DC3 content will play.
By linking your DC3 My Room, you can manage all of your DC3 content (including content purchased outside of MORAEL) from My Room.
Do I need to install any software or apps to play DC3 content?
There is no need to install any software or apps to play DC3 content. The player will automatically start up in your browser and the DC3 content will start playing.
About DC3 My Room
How can I display the DC3 content I've acquired in my DC3 My Room?
You will need to set up service integration. Once the service integration setup is complete, the acquired DC3 content will be reflected in your DC3 My Room. For detailed setup instructions, please see the MORAEL User Guide .
*To set up service integration, you will need accounts for both MORAEL and DC3 My Room.
Are there any fees when using DC3 My Room?
DC3 My Room is available free of charge.
Can I show my DC3 My Room to other people?
In DC3 My Room, you can issue a URL for each room, which can then be shared with others on social media.
*Only the content owner can actually play the content.